Refund policy

Refund Policy for Balkan Market

At Balkan Market, we are dedicated to your satisfaction with our products and services. This refund policy outlines the terms and conditions for obtaining a refund, ensuring transparency and clarity in the process.

Eligibility for Refund: At our company, we prioritize delivering exceptional products and services to our customers. As such, we maintain a policy of not accepting returns unless one of the following conditions is met:

    • You have received the wrong product.
    • You are eligible for a refund based on a specific product's warranty or return policy (if applicable).

Refund Request Process:

  • To request a refund, please contact our customer support team at europeanfoods.info@gmail.com

Required Information:

  • When requesting a refund, please provide the following information:
    • Your order number.
    • A clear description of the issue or reason for the refund request.
    • Supporting evidence such as photos in the case of damaged or defective products.

Refund Method:

  • Refunds will be issued using the original payment method used for the purchase.

Shipping Costs:

  • Shipping and handling costs are non-refundable, except in cases where the return is due to an error on our part, such as shipping the wrong product.

Return of Physical Products:

  • If a return is required, we will provide instructions for returning the product. The returned product must be in its original condition and packaging.

Downloadable or Digital Products:

  • We do not offer refunds for downloadable or digital products once the download process has begun, or if you have accessed the digital content.

Services:

  • Refund policies for services will be outlined in the specific service agreements or contracts. Please refer to those documents for details.

Changes to this Policy:

  • Balkan Market reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website.

Contact Us: If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at europeanfood.info@gmail.com. We value your trust and aim to provide the best possible customer experience. Thank you for choosing Balkan Market.

Note: This refund policy is subject to change, and any updates will be posted on our website. It is your responsibility to review the policy periodically.