Shipping policy

 

Shipping Policy

At Balkan Market, we are dedicated to providing our valued customers with a smooth and convenient shopping experience. To ensure clarity and transparency in our shipping processes, we've outlined our shipping policy below.

Shipping Costs:

  • We ship in insulated packaging with frozen gel packs to prevent spoilage for perishable items such as dairy and meat products. Our shipping costs are determined by the weight of the package and the shipping address zip code.

Shipping Schedule:

  • To ensure freshness, we follow a shipping schedule. For perishable items, we avoid shipping on Fridays, Saturdays, and before holidays. This prevents your package from spending the weekend in a warehouse, maintaining the quality and taste of your products. Rest assured, we prioritize delivering your order at the optimal time to ensure the utmost satisfaction.

Order Processing Time:

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • Once your order is shipped, you will receive a confirmation email containing tracking information.

Shipping Methods:

We offer various shipping methods to accommodate your preferences:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Estimated delivery within 1-2 business days ( WE HIGHLY RECOMMEND FOR FROZEN ITEMS AND DAIRY PRODUCTS)

Shipping Costs:

  • Shipping costs are calculated at the checkout, based on the weight, size, and destination of your order.
  • Orders surpassing a certain dollar amount (if applicable) may qualify for free standard shipping. Visit our website for further details.

Order Tracking:

  • You will be provided with a tracking number via email immediately after your order is shipped. Utilize this number to monitor the status of your shipment.

Undeliverable Packages:

  • In case a package is deemed undeliverable or returned due to incorrect shipping information provided by the customer, the customer will be responsible for any additional shipping charges.

Lost or Stolen Packages:

  • If your package is lost or stolen after being marked as "Delivered" by the carrier, please contact the carrier to file a claim. Balkan Market is not responsible for lost or stolen packages.

Shipping Address:

  • Ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Holiday Shipping:

  • During holiday seasons, shipping times may be longer due to high demand and carrier delays. We recommend placing your orders well in advance during these times.

Returns and Exchanges:

Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team at europeanfoods.info@gmail.com.

Note: This shipping policy is subject to change, and any updates will be posted on our website.

Thank you for choosing Balkan Market. We greatly appreciate your business and anticipate serving you with the best products and service.